Do I have to add media to my profile?

Media is not compulsory You do not have to add media to your profile, although we encourage you to do so to get the most out of your membership.

Will media make my profile more popular?

Absolutely. Media is one of the best ways to get your profile viewed more often and to get you seen more often in searches. As a result you will find that you get more mail from other members, and so, yes - you will ultimately be more popular!

How many photos, videos and audio clips can I add?

Your personal media library is unlimited. You can add as many images, video and sound clips as you like to your profile.

What is the difference between public and private media?

Your public media area is where you can upload or create media that will be seen by members on the website as part of your profile. Your private media folder is where you can add media files that you want to send within mail as private media attachments. These will only be seen by the recipient and are not available to other members on the site.

Can I move media between my public and private folders

No. These folders are separate and you cannot upload the same media to both folders

Who can see my media?

Classic members can see one media file from your public media folder on your profile. This is your main image that appears with your profile in the search results page. You can change this option from within the media section, by selecting your preferred image and confirming your selection by clicking the button. Premium Members can see all of your public media. Your private media can be seen only by the person you send it to IF they are a premium member.

Do Premium Members see more media?

Yes. This is one of the many benefits of premium membership. As a premium member you will have access to all public media on members profiles. If a member has 50 photos, you will be able to view them all. You will also be able to receive and view unlimited private media mail attachments. Classic members will receive this mails but will be unable to view this private media until they upgrade.

Do Premium Members have more media options?

Yes. Additional options as a premium member include the option to reveal all of your public media to all members. This gives you the ability to have all of your images, video and audio clips viewed by all members regardless of membership type across the site.

How do I change my primary image for the search results page?

Within your public media page, you can select the image which you wish to be your primary image. Your primary image has to be a photograph - it cannot be a video or sound clip.

What is private media?

Private media is where you can upload or create media files that you want to attach to mail messages. These files cannot be seen by any other member on your profile, they can only be viewed by the recipient of your private media mail. You can attach and indeed add these files via your mailbox

Who can see my private media?

Private media can be seen by the receiver of your message, and by you.

Why can I not view the media attachment I was sent?

Certain sites within the hub group require members to upgrade to premium membership in order to view private media attachments. If you are being sent to the payment page then you must upgrade in order to view your media message.

How do I delete my media?

Within your public or private media page, you can select the image or media file you wish to delete by clicking on the red cross below the image or media file.

Can I add captions to my media?

Yes you can. Select the add / edit captions link within the media page to add a caption to your media. This adds depth to your media and is also helpful if you want to explain what`s going on in the image!

How do I upload a photo, video or audio clip from my PC?

Click on the media tab and select whether you want to upload to your public or private media folder from the links at the top of the page. The box on the right of the screen gives options to create or upload media. Click on the link to upload media from your PC, and follow the prompts on screen. Here you can browse files on your PC and select those you wish to upload. Please ensure that the files you upload are no larger than 5MB and are the correct format

What file types are acceptable for uploading?

Images must be .gif or .jpg, and videos must be .wmv. No other file types are acceptable.Once your media clip has been received and approved by our admin team it will be available on your profile for other members to view.

How do I record a video via my webcam?

Click on the media tab and select whether you want to upload to your public or private media folder from the links at the top of the page. The box on the right of the screen gives options to create or upload media. Click on the link to record a video with your webcam. Our unique video recorder technology will open, allowing you to record an video clip to add to your profile. Follow the on screen prompts to record your video. You will need to install the small executable file if prompted to allow our technology to run on your machine - this will just take a few seconds. If you are unable to do this you may need to seek administrator rights to your PC.

How do I record a sound clip?

Click on the media tab and select whether you want to upload to your public or private media folder from the links at the top of the page. The box on the right of the screen gives options to create or upload media. Click on the link to record a sound clip with your microphone. Our unique sound recorder technology will open, allowing you to record an audio clip to add to your profile. Follow the on screen prompts to record your audio. You will need to install the small executable file if prompted to allow our technology to run on your machine - this will just take a few seconds. If you are unable to do this you may need to seek administrator rights to your PC.

What are the technical requirements for recording media?

You must have a webcam to record your video. If you wish to include sound in your video then your camera must have a built in mic or you must use a separate microphone. Follow the operating instructions on these devices to install them successfully.

Why can`t I see my media on my profile yet?

Once your media has been received by us it must be approved before appearing on your profile. This can take several hours, but more often will appear quicker. Your media will not be visible on your profile until it has been approved by our administration staff. Media uploaded into your private media is not checked by staff, but may be reported by the recipient if it is offensive. These files can be uploaded or created and sent instantly to a mail recipient.

Why can`t I see the videos?

Because you are not a premium member. Please upgrade in order to view all media. If you are a Premium member and you still cannot see the videos, please ensure that you have read the technical requirements below to view the videos successfully.

What do the red, amber and green dots mean?

These colours refer to the approval status of your media. A green media item has been checked and passed, an amber media item is awaiting approval and a red item has been failed. Please refer to the key within the media section for a full explanation

Why can`t I see all the photos on profiles?

Because you are not a premium member

What are the technical requirements for viewing videos and sound clips?

You will require windows media player version 4 or higher and a pair of headphones or speakers to see and hear the videos successfully. If you are having difficulties if may be necessary to re-nstall your windows media player. Please ensure you attempt this solution before contacting us. Please be advised that we cannot solve problems with individual machines. Whilst we can advise on problems that may be a result of software, we cannot tend to problems that may inherently caused by your set up, and we would advise you to speak to your PC vendor or seek technical support

How long can my video or audio clip be?

The maximum length of videos and audio clips recorded via our technology is 1 minute. Uploaded videos may be longer, these are dependent on overall file size.

What are the guidelines for acceptable media?

Your media must be of you and it must not include any minors. Your media is not allowed to contain any contact information or show anything that is inappropriate for the site. It cannot be of your possessions or pets. Our full guidelines are available in our terms and conditions which you are strongly advised to review before uploading any media. If you fail to meet our guidelines your media will be rejected or deleted.

Why was my media failed?

Because you do not comply with the guidelines or you violated our terms and conditions. Please read our terms and conditions on the help page and review the guidelines above before submitting any more media.

Why has the media not all loaded?

This problem will occur if you click on a link on a page before it is fully loaded. For example, if you are conducting a search, and you click on a member to view their profile before the page has finished loading, the page will stop loading. This means that when you return to the search results page after viewing the profile, you will not be able to view all the media and you will have to run the search again. This can occur on a number of pages, the best way to avoid this is to wait until you can see the page in full before you click on any links.

What is the maximum file size for uploaded media?

The maximum file size for uploaded media is 5MB. Please do not attempt to upload larger files than this. Whilst we encourage good quality, large, high resolution images, files that are unnecessarily large will simply slow the system and will take too long to appear for members looking at your profile via a slower connection.